Terms of Service

1. Introduction & Acceptance

These Terms of Service (“Terms”) govern your access to and use of Clara (“Service”), an AI-powered contract review tool operated by Astor Ventures B.V. (“Company”, “we”, “us”, or “our”), a company registered in the Netherlands.

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service. We recommend printing or saving a copy of these Terms for your records.

2. Definitions

• “Service” means the Clara web application and all related services, features, and functionality.
• “User” or “you” means any individual who accesses or uses the Service.
• “Organization” means a legal entity (such as a law firm, company, or sole proprietorship) that has registered for the Service.
• “Content” means any documents, files, text, or other materials you upload to the Service.
• “Analysis” means any output generated by the Service, including risk flags, summaries, key terms extraction, and chat responses.

3. Eligibility

To use the Service, you must:

• Be at least 18 years of age.
• Use the Service for business purposes only. The Service is designed for legal professionals and businesses, not for personal, family, or household use.
• Not be located in or a resident of any country subject to comprehensive EU sanctions, including but not limited to Russia, Belarus, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine.

By using the Service, you represent and warrant that you meet all eligibility requirements. We reserve the right to refuse service to anyone who does not meet these requirements.

4. Account Registration

To access the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized use of your account.

Each User belongs to exactly one Organization. When you create an account, an Organization is automatically created for you. You may invite other Users to join your Organization.

5. Subscription Plans & Billing

5.1 Plans

The Service is offered through subscription plans, including a free trial and paid tiers (Starter, Professional, and Firm). Current pricing and plan features are available on our website.

5.2 Billing via Paddle

All payments are processed by Paddle.com Market Limited (“Paddle”), who acts as our Merchant of Record. When you subscribe to a paid plan, you enter into a direct agreement with Paddle for payment processing. Paddle's terms of service and privacy policy apply to all payment transactions.

Paddle handles:

• Payment processing and billing
• Invoicing and receipts
• VAT calculation and compliance
• Subscription management

5.3 No Refunds

All fees are non-refundable. If you cancel your subscription, you will retain access to the Service until the end of your current billing period, but no refund will be provided for any remaining time.

For annual subscriptions, if you cancel mid-year, you will retain access until the end of your annual subscription period. No pro-rated refunds are provided.

6. Free Tier & Cancellation

If you cancel your paid subscription, your account will be downgraded to our Free tier:

• Read-only access: You can view and download your existing documents and analyses.
• No new features: You cannot upload new documents or run new analyses.
• Data retained: Your data remains available indefinitely while your account exists.

You can upgrade to a paid plan at any time to restore full functionality. This approach ensures you never lose access to your work history simply because you paused your subscription.

7. Account Deletion

You may delete your account at any time through your account settings. Upon account deletion:

• Your data will be permanently deleted from our primary systems within 30 days.
• Your data will be removed from backups within 90 days.
• This action is irreversible.

We recommend exporting any documents or analyses you wish to keep before deleting your account.

8. Acceptable Use Policy

8.1 Permitted Use

The Service is intended for uploading legal and business documents (such as contracts, agreements, and similar materials) for AI-assisted review and analysis.

8.2 Prohibited Use

You agree not to:

• Upload any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable.
• Upload malware, viruses, or any code designed to disrupt or damage the Service.
• Attempt to reverse engineer, decompile, or disassemble any part of the Service.
• Circumvent any usage limits or access controls.
• Resell, sublicense, or provide access to the Service to third parties without our written consent.
• Use the Service in any way that violates applicable law or regulation.
• Attempt to manipulate or abuse the AI through prompt injection or similar techniques.
• Use automated tools (bots, scrapers) to access the Service without our written permission.

We reserve the right to suspend or terminate your account for any violation of this Acceptable Use Policy.

9. Intellectual Property

9.1 Your Content

You retain all ownership rights to the documents and other content you upload to the Service. You also retain ownership of the Analysis output generated from your Content.

By uploading Content, you grant us a limited, non-exclusive license to process your Content solely for the purpose of providing the Service to you. We do not use your Content to train AI models.

9.2 Our Service

The Service, including its software, design, user interface, AI models, and branding (including the “Clara” name and logo), is owned by Astor Ventures B.V. and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

10. AI Disclaimer

This section is critically important. Please read it carefully.

• Clara is an AI assistant tool, not a lawyer. The Service does not provide legal advice.
• No attorney-client relationship is created between you and Clara, Astor Ventures B.V., or any of our employees or contractors.
• AI output may contain errors. All Analysis is generated by artificial intelligence and may be incomplete, inaccurate, or misleading. You must independently verify all output before relying on it.
• Professional judgment required. You are solely responsible for exercising your own professional judgment when using the Service. The Service is intended to assist, not replace, qualified legal review.
• Not a substitute for legal counsel. For any legal matter of significance, you should consult with a qualified attorney licensed in the relevant jurisdiction.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free.
• The Analysis will be accurate, complete, or reliable.
• The Service will meet your specific requirements.
• Any defects in the Service will be corrected.

We do not provide any uptime guarantee or service level agreement. We will make reasonable efforts to maintain Service availability but cannot guarantee uninterrupted access.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ASTOR VENTURES B.V.'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Astor Ventures B.V., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Any third-party claims related to your Content.

14. Termination

14.1 Termination by You

You may cancel your subscription at any time through your account settings or the Paddle billing portal. Upon cancellation, your account will be downgraded to the Free tier at the end of your current billing period.

14.2 Termination by Us

We may suspend or terminate your account:

• Immediately, without notice, for serious violations of these Terms, including fraud, illegal activity, security threats, or abuse of the Service.
• With 7 days notice for other violations, giving you an opportunity to cure the violation.

14.3 Effect of Termination

Upon termination, you will lose access to the Service. If you wish to delete your data, you may do so through your account settings before termination, or contact us after termination.

15. Modifications to Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days notice via email or a notice within the Service.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service before the changes take effect.

16. Governing Law & Disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles.

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.

17. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Astor Ventures B.V. regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

18. Contact Information

If you have any questions about these Terms, please contact us: